96bd9 Privacy Policy

96bd9 operates as an online gaming and sports betting platform serving players in Bangladesh. In the course of providing our services — which include live casino games supplied by studios such as Pragmatic Play, Evolution Gaming, NetEnt, and Ezugi; cricket betting on tournaments including the BPL, IPL, and T20 World Cup; slot games, crash games, and all related account and payment functions — we necessarily collect and process certain personal data about our users. This Privacy Policy is our commitment to transparency about those data practices.

96bd9 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share data only where it is operationally necessary to deliver the services you use, where we are required to do so by law, or where you have given explicit consent. Our data practices are designed to be proportionate — we collect what we need, use it for the stated purposes, and retain it only as long as necessary.

We collect personal information from you in three principal ways: information you provide directly to us, information generated automatically when you use the platform, and in limited circumstances, information obtained from third-party verification partners. The categories of information we collect are described below.

Information You Provide Directly

When you register an account, complete KYC verification, make deposits or withdrawals, contact our support team, or engage with any feature of the 96bd9 platform, you may provide us with the following categories of personal information:

• Identity information: your full legal name, date of birth, gender, and a copy of your National Identity Card (NID) or passport when submitted for KYC verification.
• Contact information: your mobile phone number, email address, and physical address where provided for correspondence or account verification purposes.
• Financial and payment information: your registered bKash, Nagad, Rocket, or Upay mobile account number; Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, or Sonali Bank account details where used for withdrawals; and a record of all deposit and withdrawal transactions in Bangladeshi Taka (৳).
• Support and communication records: the content of any messages, complaints, or requests you submit to the 96bd9 support team, whether via email or in-platform messaging, including metadata such as the date and time of communication.

Information Generated Automatically

When you access and use the 96bd9 platform, our systems automatically record the following categories of technical and behavioural data:

• Technical identifiers: your IP address, device type (mobile, tablet, or desktop), operating system, browser type and version, and unique device identifiers.
• Session data: login timestamps, session duration, pages visited, features accessed, and the sequence of actions taken within the platform during each session.
• Gaming activity logs: the games you play, bet amounts placed, outcomes of individual rounds, bonus usage, and win/loss history — this data is used for account management, dispute resolution, and responsible gaming monitoring.

Information from Third Parties

In limited circumstances, 96bd9 may receive information about you from third-party identity verification providers or payment processors. This occurs only where it is operationally necessary — for example, when a payment provider confirms the status of a bKash or Nagad transaction, or when an identity verification service confirms the validity of a document submitted for KYC. We do not purchase data lists or obtain personal data from data brokers.

96bd9 uses the personal data it collects for the following specific purposes. We do not use your data for any purpose beyond those listed below unless we have obtained your separate consent:

• Account creation and management: to register your 96bd9 account, verify your identity, manage your login credentials, and maintain the accuracy of your account profile throughout your use of the platform.
• Payment processing: to facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, and supported bank accounts; to maintain accurate financial records; and to comply with transaction monitoring obligations.
• Service delivery: to make the full range of 96bd9 games, betting markets, promotions, and platform features available to you and to ensure they function correctly on your device.
• Fraud prevention and security: to detect, investigate, and prevent fraudulent transactions, money laundering, bonus abuse, multi-accounting, and other prohibited activities; to protect the security of the platform and of other users.
• Responsible gaming compliance: to monitor gaming activity for signs of problem gambling behaviour, to apply deposit limits and self-exclusion measures where requested or required, and to fulfil our responsible gaming obligations as a platform operator.
• Customer support: to respond to your queries, resolve complaints, process account requests, and provide assistance with any aspect of your 96bd9 account or the services offered on the platform.
• Legal and regulatory compliance: to meet any applicable legal obligations, to respond to lawful requests from regulatory or law enforcement authorities, and to establish, exercise, or defend legal claims relating to the platform or its services.

96bd9 processes your personal data on the following legal bases, depending on the nature of the processing activity:

• Contractual necessity: processing required to fulfil our obligations under the Terms & Conditions you accepted when registering — including account management, payment processing, and service delivery.
• Legal obligation: processing required to comply with applicable laws and regulations, including anti-money-laundering obligations, transaction reporting, and responses to lawful authority requests.
• Legitimate interests: processing carried out to protect the security and integrity of the platform, to prevent fraud and abuse, and to improve platform performance — where those interests are not overridden by your privacy rights.
• Consent: where you have given clear, specific, and freely given consent to a particular use of your data — for example, receiving optional promotional communications. You may withdraw consent at any time by contacting 96bd9 support.

96bd9 does not sell your personal data. We share your information only in the specific circumstances set out below, and always subject to appropriate confidentiality obligations or legal requirements.

Service Providers and Technology Partners

We share data with third-party companies that provide services essential to the operation of the 96bd9 platform. These include payment processors (bKash, Nagad, Rocket, and bank partners), identity verification providers used for KYC, game studios such as Pragmatic Play and Evolution Gaming whose games are hosted on the platform, cloud hosting and infrastructure providers, and customer support software providers. Each service provider is contractually bound to use your data only for the purpose of providing services to 96bd9 and to maintain appropriate data security standards.

Legal and Regulatory Authorities

96bd9 may be required to disclose your personal data to law enforcement agencies, regulatory bodies, or other governmental authorities where required by applicable law, court order, or lawful request. In such cases, we will disclose only the minimum data necessary to fulfil the legal obligation and will, where legally permitted, notify you of such a disclosure.

Business Transfers

In the event that 96bd9 undergoes a merger, acquisition, restructuring, or sale of all or a substantial part of its assets, your personal data may be transferred to the acquiring entity as part of that transaction. We will endeavour to notify you of such a transfer and ensure that the receiving entity is bound by privacy obligations consistent with this policy.

96bd9 uses cookies and similar tracking technologies to maintain your logged-in session, remember your preferences, and analyse how the platform is used. The types of cookies we use include:

• Essential cookies: strictly necessary for the platform to function — they maintain your session state, keep you logged in securely between page requests, and enable core features such as the game lobby and account dashboard. These cookies cannot be disabled without breaking platform functionality.
• Analytics cookies: used to understand aggregate user behaviour on the platform — such as which game categories are most popular, typical session lengths, and common navigation paths. Analytics data is processed in aggregate and does not identify individual users.
• Security cookies: used to detect and prevent fraudulent or anomalous activity, including flagging unusual login patterns, detecting concurrent sessions from different IP addresses, and supporting our fraud prevention systems.

You can manage cookie preferences through your browser settings. Disabling essential cookies may prevent certain platform features from working correctly. Non-essential cookies (analytics) can be disabled without affecting your ability to use the core gaming and betting services on 96bd9.

96bd9 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Our standard retention periods are as follows: active account data (identity, contact, and financial records) is retained for the duration of your account plus a minimum of five years after account closure to meet anti-money-laundering and record-keeping obligations; gaming activity logs are retained for a minimum of three years from the date of the relevant session or transaction; support communications are retained for two years from the date of the last message in each conversation thread; technical and session data is retained for up to 12 months from the date of collection.

Where personal data is no longer required for any retention purpose, 96bd9 will securely delete or anonymise that data. Anonymised aggregate data (from which no individual can be identified) may be retained indefinitely for platform analytics and improvement purposes.

96bd9 employs industry-standard technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or disclosure. Our security infrastructure includes 256-bit SSL (Secure Socket Layer) encryption for all data transmitted between your device and the 96bd9 platform; encrypted storage of sensitive data including passwords and financial records; restricted internal access to personal data on a need-to-know basis, with access logs maintained and audited; regular security assessments and vulnerability testing of platform systems; and multi-factor authentication options for player accounts to provide an additional layer of access security.

Despite our best efforts, no data transmission over the internet or electronic storage system is completely secure. If you become aware of any potential security vulnerability or unauthorised access to your 96bd9 account, you should notify us immediately at [email protected] so that we can take appropriate action to protect your account and investigate the issue.

As a user of the 96bd9 platform, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact us at [email protected] with a clear description of your request and sufficient information to verify your identity:

• ✦Right of access: you may request a copy of the personal data we hold about you, including information about how it is used and with whom it has been shared.
• ✦Right of rectification: if any personal data we hold about you is inaccurate or incomplete, you may request that it be corrected or updated. Please note that changes to identity data may require re-verification.
• ✦Right to erasure: in certain circumstances you may request that we delete your personal data. This right is subject to our legal retention obligations — we cannot delete data that we are required by law to retain, and deletion requests will not be processed where an account has an open compliance review or unsettled financial obligations.
• ✦Right to restrict processing: you may ask us to restrict how we use your data in certain circumstances — for example, while the accuracy of data is being contested or while a complaint is under review.
• ✦Right to data portability: where processing is based on your consent or on a contract, you may request that we provide your personal data to you in a structured, commonly used, machine-readable format so that it can be transferred to another service provider.
• ✦Right to object: you may object to processing that is based on our legitimate interests, including any use of your data for analytics or platform improvement purposes. Where an objection is upheld, we will cease that particular processing activity.

96bd9 will respond to all data rights requests within 30 days of receipt. In complex cases, we may extend this period by a further 30 days and will notify you accordingly. There is no charge for exercising your rights, though we reserve the right to charge a reasonable administrative fee for manifestly unfounded or excessive requests.

96bd9 uses your gaming activity data as part of its responsible gaming programme. This includes monitoring session length, bet frequency, loss patterns, and deposit behaviour to identify signs that gambling may be becoming a problem for a particular player. Where such signs are detected, our responsible gaming system may automatically apply deposit limits, generate alerts, or prompt a player to review their activity. This use of your data is in both our legitimate interest as a platform operator and your interest as a player.

If you request self-exclusion from the 96bd9 platform, we will retain a record of that self-exclusion request for the duration of the exclusion period and for a period after its expiry to ensure that the exclusion is properly enforced and not inadvertently reversed. Self-exclusion records are treated with the same level of security as all other personal data held by 96bd9.

The 96bd9 platform is strictly for adults aged 21 and above. We do not knowingly collect personal data from any person under the age of 21. If we become aware that personal data has been submitted by or on behalf of a person under 21, we will delete that data promptly and close the associated account. If you are a parent or guardian and believe that a minor has registered an account with 96bd9 or has submitted personal data to the platform, please contact us immediately at [email protected].

The 96bd9 platform may contain references to third-party services, including payment providers such as bKash and Nagad, game studio websites, and other external resources. This Privacy Policy applies only to the 96bd9 platform itself. We have no control over the privacy practices of third-party services and are not responsible for the content or privacy policies of any external site or service. We encourage you to review the privacy policies of any third-party service you access in connection with your use of 96bd9.

96bd9 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform functionality. The most current version of this policy will always be accessible on the 96bd9 website, and the date of the most recent update is displayed at the top of this document.

Where a change to this Privacy Policy is material — meaning it significantly affects how your data is used or the rights available to you — we will make reasonable efforts to notify registered users via the contact details held on their account before the change takes effect. Your continued use of the 96bd9 platform following any update to this policy constitutes your acceptance of the revised policy.

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, have a concern about how 96bd9 has handled your personal data, or need to report a potential data security incident, please contact our data team using the details below. We aim to acknowledge all data-related enquiries within 48 hours and to resolve them within 30 days Bangladesh Standard Time (BST, UTC+6).